Cowhides are animals that are not perfect and may have flaws and imperfections including but not limited to scars, patches, discolorations, and brands that we feel add to the authentic one of a kind feel that each and every cowhide gives.
We take an immense amount of pride in our customer service experience when shopping with Cowhides Direct. We offer premium cowhide rugs with actual pictures of the rug you will receive so there are no surprises when your order arrives. If you are not 100% happy with your purchase, you may return it within 30 days after delivery.
Cowhides & Pillows
- You may choose for Cowhides Direct to provide you with a return shipping label for $19.99 (US Only) or you may use your own shipping.
- Returns filed within 7 days are subject to a 10% restocking fee plus round trip shipping costs.
- Returns filed after 7 days are subject to a 20% restocking fee plus round trip shipping costs.
All returns must be in new condition and in the original box (if possible but not required). If you do not go through the return process receiving a return authorization number, you will be charged a mandatory 25% restocking fee. Because your items may be lost in our warehouse without a return authorization fee, we take no liability for your items being lost and there is the possibility there will be no refund on your order.
If your order is lost, damaged, or arrives incorrectly, Cowhides Direct will exchange and replace your order with a product of the same value and style. Please call us at 800-651-2747 to get your return authorization number.
Custom furniture and ottoman purchases are nonrefundable due to the fact that each piece is unique and made to order to the customer's specific needs and requests. For custom ottomans, we will pick a rug that is as close as possible to what is pictured but it will not be exact unless an exact rug is chosen and marked on your quote/invoice as such. You can request a photo of your custom ottoman before it has shipped but it is not required. If delivery is unable to be scheduled, you will be subject to local storage fees until it is deliverable. All estimated ship times for furniture are estimates and are in no way guaranteed. Custom orders may only be cancelled up to 3 days after the order has been placed. In the rare event that an order is damaged in transit, we reserve the right to repair or replace the piece of furniture.
We would love to keep you as a Cowhides Direct customer so in the event that your order doesn't meet the size, color, or shape that you had desired, you may exchange your order.
- We will provide you with a return label for your exchange at no cost**
- Exchanges must be made within 30 days
Additional Policy Information
* All items whether exchanged or returned must be authorized prior to sending and refunds will be processed only once Cowhides Direct receives the order in like new condition.
** Cowhides Direct offers free ground shipping return labels on exchanges for the first exchange of cowhide rugs only; pillows, calf hides, and goatskins are subject to round trip shipping charges. (Continental US only). Additional exchanges will be the customer's responsibility to pay shipping.
*** Please note it takes 10-14 business days to process your refund once the items arrive to our warehouse.
**** Orders approved for return must be sent back within 7 days of receiving authorization or the return will not be approved and the order will be returned.
***** Items needing repair or replacement under the Cowhides Direct replacement plan are the customer's responsibility to ship back to Cowhides Direct.
Cowhides Direct is not responsible for shipments lost due to incorrect addresses being given. If we receive an address change request after your order has already shipped, we will do our best to reroute your order but cannot guarantee accurate delivery. You will also be responsible for any address change fees incurred from the shipping carrier before we file the address change request.
Orders returned or exchanged that are not in like new condition will be sent back to the sender and a refund will not be processed.