Cowhides are animals that are not perfect and may have flaws and imperfections including but not limited to scars, patches, and brands that we feel add to the authentic one of a kind feel that each and every cowhide gives.
We take an immense amount of pride in our customer service experience when shopping with Cowhides Direct. We offer premium cowhide rugs with actual pictures of the rug you will receive so there are no surprises when your order arrives. If you are not 100% happy with your purchase, you may return it within 30 days. If returned within the first 5 days upon arrival, there is a 10% restocking fee + round trip shipping costs. After 5 days, all returns are subject to a 20% restocking fee + round trip shipping.
Custom furniture and ottoman purchases are nonrefundable due to the fact that each piece is unique and made to order to the customer's specific needs and requests. If delivery is unable to be scheduled, you will be subject to local storage fees until it is deliverable. All estimated ship times for furniture are estimates and are in no way guaranteed.
All returns must be in new condition and in the original box (if possible but not required). Returns must also have a return authorization number from Cowhides Direct or they will not be accepted.
If your order is lost, damaged, or arrives incorrectly, Cowhides Direct will exchange and replace your order with a product of the same value and style. Please call us at 800-651-2747 to get your return authorization number.
In the event that your order doesn't meet the size, color, or shape that you had desired, you may exchange the order for another item of the same type plus the cost of return shipping. If the exchange is for a higher value than the original order, you will be charged the difference. If the exchange is for a lower value than the original purchase, the balance will go towards shipping and if there is any remaining balance, it will be refunded to your method of payment.
* All items whether exchanged or returned must be authorized prior to sending and refunds will be processed only once Cowhides Direct receives the order in like new condition.
Orders returned or exchanged that are not in like new condition will be sent back to the sender and a refund will not be processed. Please call us at 800-651-2747 to get your return authorization number.
Orders may be exchanged for a period of 7 days without paying a restocking fee. Orders after 7 days have a maximum of 30 days that they can be exchanged subject to up to 20% restocking fee.