Safety, Security & Privacy
We believe shopping for your home should feel safe, transparent, and easy. Here's exactly how we protect your information, your purchase, and your peace of mind.
Last updated: April 2, 2026
Privacy Policy
Cowhides Direct LLC ("Cowhides Direct," "we," "us," or "our") is a limited liability company with operations in Palm Beach Gardens, Florida. We operate the website CowhidesDirect.com and are committed to protecting the privacy and security of every visitor and customer.
This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, subscribe to our communications, or otherwise interact with us. It applies to all information collected through our website, email, SMS, telephone, live chat, social media pages, and any other channels where this policy is referenced.
Our Commitment to You
We will never sell your personal information to third parties for their own marketing purposes. Your data is used solely to fulfill your orders, improve your shopping experience, and communicate with you — with your consent — about products and offers we believe you'll value.
Cowhides Direct may update this Privacy Policy at any time and for any reason, including but not limited to changes in our practices, technologies, legal requirements, business operations, or industry standards. We will post the updated version on this page with a revised "Last Updated" date. Where required by law (including under the CCPA), we will notify you of material changes. Your continued use of our website after any update constitutes acceptance of the revised policy. It is your responsibility to review this page periodically. Updates are effective immediately upon posting unless otherwise stated.
Information We Collect
We collect information you provide directly and information gathered automatically when you interact with our website. The categories listed below are representative and not exhaustive. We may collect additional information not specifically described here as our services, technologies, and business practices evolve.
Information You Provide Directly
When you place an order, create an account, subscribe to our newsletter, contact customer service, participate in a promotion, leave a review, or use our Interior Design Consultant tool, you may provide:
| Category | Examples |
|---|---|
| Identity & Contact | Full name, email address, phone number, billing and shipping addresses |
| Account Information | Username, password, order history, wishlist items, product reviews |
| Payment Information | Credit/debit card number, expiration date, billing address — processed securely by our payment processors; we do not store full card details on our servers |
| Communication Preferences | Email opt-in status, SMS consent, marketing preferences |
| Correspondence | Messages via email, live chat, phone, or social media; survey responses; product reviews and photos |
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies, pixels, and similar technologies:
| Category | Examples |
|---|---|
| Device & Browser | IP address, browser type and version, operating system, device type, screen resolution, language preference |
| Usage Data | Pages viewed, time spent on pages, click paths, referring URL, exit pages, search queries used on our site |
| Location Data | Approximate geographic location derived from your IP address |
| Transaction Data | Products viewed, items added to cart, purchase history, abandoned cart contents |
How We Use Your Information
We use the information we collect for the following business purposes, which include but are not limited to:
- Order Fulfillment: Processing and shipping your orders, sending confirmations and shipping notifications, managing returns and exchanges.
- Customer Service: Responding to questions, resolving issues, and providing personalized support via phone, email, or chat.
- Account Management: Maintaining your customer account, order history, wishlist, and saved preferences.
- Marketing Communications: Sending promotional emails about new products, special offers, and design inspiration. You may opt out at any time.
- SMS Communications: Sending text messages about promotions when you have provided express consent. You may opt out at any time by replying STOP.
- Website Improvement: Analyzing browsing behavior and usage patterns to improve our website design, product offerings, and shopping experience.
- Advertising: Displaying relevant advertisements on other websites and social media platforms based on your browsing activity and interests.
- Fraud Prevention: Detecting and preventing fraudulent transactions and protecting the security of our website and customers.
- Legal Compliance: Complying with applicable laws, regulations, legal processes, or governmental requests.
We will not use your personal information for materially different purposes without first providing notice and, where required by law, obtaining your consent. We reserve the right to use and disclose your information for any purpose permitted by applicable law, including purposes not specifically listed above.
Sharing & Third Parties
We do not sell your personal information for monetary consideration. We share your information only with trusted third-party service providers who assist us in operating our business, and only to the extent necessary for them to perform their services. The service providers listed below are representative examples and may change over time as we adopt new technologies, tools, and partners to improve our services.
Service Providers
| Service Category | Purpose |
|---|---|
| E-Commerce Platform | Shopify powers our store, processes transactions, and hosts our website infrastructure. |
| Payment Processors | Shopify Payments, PayPal, Sezzle, Shop Pay, Apple Pay, Google Pay, and major card networks process payments securely. We do not store full card details. |
| Shipping & Logistics | Carriers (FedEx, UPS, USPS) receive your shipping address and contact details for delivery. |
| Email Marketing | Klaviyo manages our marketing and transactional email campaigns. |
| SMS Marketing | Attentive Mobile manages our text message marketing program. |
| Analytics | Google Analytics and Northbeam help us understand traffic, shopping behavior, and marketing performance. |
| Advertising | Meta (Facebook/Instagram) Pixel helps deliver relevant ads and measure campaign effectiveness. |
| Customer Engagement | Retention.com helps identify and re-engage interested visitors through marketing communications. |
Other Disclosures
We may also disclose your personal information when we believe in good faith that disclosure is necessary to: comply with applicable law, regulation, legal process, subpoena, or governmental request; enforce our policies, terms of service, or this Privacy Policy; investigate potential violations; detect, prevent, or address fraud, security issues, or technical problems; protect the rights, property, or safety of Cowhides Direct, our customers, or the public; or in connection with a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our business assets. We may also share your information with your explicit consent or as otherwise permitted by applicable law.
California "Shine the Light" Disclosure
Under California Civil Code Section 1798.83, California residents may request information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing purposes. If you have questions, contact us at sales@cowhidesdirect.com.
Nevada Privacy Rights
Under Nevada Revised Statutes Chapter 603A, Nevada residents may opt out of the sale of certain "covered information." We do not sell your covered information as defined under Nevada law. To submit an opt-out request, contact sales@cowhidesdirect.com.
Cookies & Tracking Technologies
Our website uses cookies, pixels, web beacons, and similar technologies to enhance your experience, analyze traffic, personalize content, and serve targeted advertisements.
Types of Cookies We Use
Essential Cookies
Required for the website to function. They enable shopping cart functionality, secure checkout, account authentication, and fraud prevention. You cannot opt out of essential cookies.
Analytics & Performance Cookies
Help us understand how visitors interact with our website. We use Google Analytics to collect aggregate data. You may opt out through your browser settings or by installing the Google Analytics Opt-out Browser Add-on.
Advertising & Targeting Cookies
Used to deliver relevant advertisements. They track browsing activity across websites and are set by advertising partners including Meta. See the "Do Not Sell or Share" section below to opt out.
Functional Cookies
Enable enhanced functionality such as remembering your wishlist, recently viewed items, and login preferences.
Managing Your Cookie Preferences
Most browsers let you control cookies through their settings. You may also opt out of interest-based advertising through the Digital Advertising Alliance or the Network Advertising Initiative. Blocking certain cookies may impact website functionality.
Third-Party Pixels & Retargeting
When you visit our website, log in, register, or open an email, cookies and similar technologies may be used by our data partners to associate activities with information they have about you. You may opt out at app.retention.com/optout.
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information under applicable privacy laws, including the CCPA/CPRA, VCDPA, and privacy laws in Colorado, Connecticut, Utah, Texas, Oregon, Montana, Indiana, Kentucky, Rhode Island, and other states. We honor these rights for all customers.
Your Rights Include
- Right to Know: Request disclosure of what personal information we have collected, used, shared, or sold about you.
- Right to Access: Obtain a copy of the specific personal information we hold.
- Right to Delete: Request deletion of personal information, subject to certain legal exceptions.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Opt Out of Sale/Sharing: Direct us not to sell or share your personal information for cross-context behavioral advertising.
- Right to Opt Out of Targeted Advertising: Opt out of processing for targeted advertising purposes.
- Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your rights.
- Right to Data Portability: Where applicable, receive your information in a structured, machine-readable format.
How to Exercise Your Rights
Email sales@cowhidesdirect.com or call 1-800-651-2747. We will verify your identity before processing and respond within the timeframe required by applicable law (typically 45 days for CCPA). You may designate an authorized agent with written proof of authorization.
For International Visitors (GDPR)
If you are in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, additional rights may apply. Our legal basis for processing depends on context:
- Contract performance: Processing necessary to fulfill your order.
- Legitimate interests: Website improvement, fraud prevention, analytics — where our interests do not override your rights.
- Consent: Marketing communications — you may withdraw consent at any time.
- Legal obligation: Tax records, regulatory requirements.
If we transfer personal data outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission. You have the right to lodge a complaint with your local data protection supervisory authority.
Do Not Sell or Share My Personal Information
Under the CCPA/CPRA and similar state laws, you may opt out of the "sale" or "sharing" of your personal information. While we do not sell your information for monetary compensation, certain advertising cookies and pixels may constitute "sharing" under these laws because they allow third parties to collect browsing data for targeted ads.
How to Opt Out
- Email us at sales@cowhidesdirect.com with the subject "Do Not Sell or Share My Personal Information"
- Call us at 1-800-651-2747
- Opt out of Retention.com at app.retention.com/optout
- Adjust browser settings to block third-party cookies
- Enable Global Privacy Control (GPC) — we honor GPC signals as a valid opt-out
- Industry opt-out tools: DAA opt-out · NAI opt-out
Opting out will not affect your ability to browse or purchase. Ads you see on other platforms may simply be less relevant to your interests.
Data Security
Protecting your information is a top priority. Our website runs on Shopify Plus, one of the most trusted e-commerce platforms in the world.
How We Protect You
- SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using 256-bit SSL/TLS technology.
- PCI DSS Compliance: Our payment processing meets the highest level of PCI DSS security standards.
- No Card Storage: We do not store full credit or debit card details on our servers.
- Shopify Plus Infrastructure: Enterprise-grade hosting with 24/7 monitoring, intrusion detection, DDoS protection, and regular security audits.
- Access Controls: Customer data access is restricted to authorized personnel who require it.
While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. We are committed to protecting your information using commercially reasonable safeguards.
Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you and the appropriate authorities in accordance with applicable federal and state notification laws, including providing notification within the timeframes required by the laws of your state of residence.
Reporting Security Concerns
If you believe your account has been compromised, contact us immediately at sales@cowhidesdirect.com or 1-800-651-2747.
Email & SMS Communications
Email Marketing
When you subscribe, create an account, or place an order, you may receive marketing emails. Every email includes an unsubscribe link. We honor opt-out requests within 10 business days per the CAN-SPAM Act. Unsubscribing won't affect transactional emails about your orders.
SMS / Text Messages
By opting in, you consent to receive autodialed and/or pre-recorded marketing texts from Cowhides Direct. Message frequency varies. Message and data rates may apply.
SMS Consent & Opt-Out
- Consent is not a condition of purchase.
- To stop texts, reply STOP at any time.
- For help, reply HELP or email sales@cowhidesdirect.com.
- Carriers are not liable for delayed or undelivered messages.
- To order without SMS consent, contact us by phone, chat, or email.
Telephone Calls
By entering your phone number on our website, you provide express written consent to receive autodialed calls or pre-recorded messages from Cowhides Direct, even if the number is on a Do Not Call list. This consent is not a condition of purchase.
Intellectual Property & Content
Our Content
All content on CowhidesDirect.com — including product photography, written descriptions, blog articles, page designs, logos, graphics, and videos — is the exclusive property of Cowhides Direct LLC and is protected by U.S. and international copyright, trademark, and intellectual property laws. "Cowhides Direct" is a registered trademark.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any of our content without prior written consent. This restriction specifically includes our individual product photographs, which represent significant investment and are individually captured for each item. Unauthorized use may result in legal action.
User-Generated Content
By submitting a product review, photograph, testimonial, survey response, or other content to Cowhides Direct (through our website, email, social media, or other channels), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, publish, translate, distribute, and display that content in any media for marketing, advertising, and promotional purposes. You represent that you own or have the necessary rights to content you submit and that it does not infringe any third party's rights.
DMCA Notice
If you believe content on our website infringes your copyright, contact sales@cowhidesdirect.com with a description of the copyrighted work, the location of the allegedly infringing material, your contact information, and a good-faith statement that the use is not authorized. We will respond in accordance with the DMCA.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer period is required by law.
- Order & transaction records: Minimum 7 years for tax, legal, and accounting purposes.
- Customer accounts: Maintained until you request deletion or the account has been inactive for an extended period.
- Marketing preferences: Maintained until you unsubscribe or request removal.
- Website analytics: Retained in aggregate/anonymized form.
When data is no longer needed and there is no legal retention obligation, we securely delete or anonymize it.
Children's Privacy
Our website is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact sales@cowhidesdirect.com and we will delete it promptly. All purchases must be made by individuals at least 18 years of age.
International Orders & Data Transfers
Cowhides Direct ships worldwide. If you are ordering from outside the United States:
- Customs & Duties: International customers are solely responsible for all customs duties, import taxes, brokerage fees, and charges imposed by destination country authorities. These are not included in our prices or shipping fees.
- Local Laws: You are responsible for ensuring that importation of our products complies with the laws of your destination country.
- Shipping Times: International delivery times vary and are estimates only. We are not responsible for customs-related delays.
- Data Transfer: By placing an order, you consent to the transfer and processing of your personal information in the United States. U.S. privacy laws may differ from those in your country.
- Returns: International return procedures may differ. See our Store Policies for details.
Links to Other Websites
Our website may contain links to third-party websites or services not owned or controlled by Cowhides Direct. We are not responsible for the privacy practices, content, or security of external sites. A link does not imply endorsement. We encourage you to review the privacy policy of every site you visit.
Accessibility Statement
Cowhides Direct is committed to making our website accessible to all visitors, including individuals with disabilities. We strive to conform to WCAG 2.1 Level AA standards and maintain compatibility with assistive technologies.
Our ongoing efforts include regularly reviewing our website for accessibility issues, training our content team on accessible practices, and ensuring new features are built with accessibility in mind.
Need Assistance?
If you experience difficulty accessing any part of our website, or have suggestions for improvement, please contact us. We are happy to assist through alternative means.
- Email: sales@cowhidesdirect.com
- Phone: 1-800-651-2747 (7 days a week)
- Address: 4371 Northlake Blvd #113, Palm Beach Gardens, FL 33410
We will provide information or services in an accessible format within a reasonable timeframe.
Governing Law, Indemnification & Liability
Governing Law & Jurisdiction
This policy and any disputes arising from your use of our website or services shall be governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and you irrevocably consent to the personal jurisdiction and venue of such courts. You agree to waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.
Informal Resolution First
Before initiating formal legal proceedings, we encourage you to contact us directly. Most issues can be resolved quickly through our customer service team, and we are committed to addressing concerns in good faith.
Indemnification
You agree to indemnify, defend, and hold harmless Cowhides Direct LLC, its officers, directors, employees, agents, licensors, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of this policy, your use of our website, any content you submit, or your violation of any law or the rights of a third party.
Limitation of Liability
To the fullest extent permitted by applicable law, Cowhides Direct LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses resulting from your use of or inability to use our website or services; any unauthorized access to or use of our servers and/or personal information stored therein; any interruption or cessation of transmission to or from our website; or any other matter relating to this website or services.
Severability
If any provision of this policy is held unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
General Disclaimers & Reservation of Rights
Important Notices
- Not Legal Advice: This policy is provided for informational purposes only and does not constitute legal advice. The information contained herein is not a substitute for professional legal counsel.
- Not Exhaustive: The categories of information collected, uses described, third parties identified, and rights outlined in this policy are representative and not exhaustive. Our data practices may include additional activities not specifically described here, to the extent permitted by applicable law.
- Reservation of Rights: Cowhides Direct expressly reserves all rights not specifically granted in this policy. We reserve the right to modify, suspend, or discontinue any aspect of our website, services, or data practices at any time and without prior notice, to the extent permitted by law.
- No Waiver: Our failure to enforce any provision of this policy at any time shall not be construed as a waiver of that provision or our right to enforce it at a later time. No waiver of any term shall be deemed a continuing waiver of such term or any other term.
- Entire Understanding: This policy, together with our Store Policies, constitutes the entire understanding between you and Cowhides Direct regarding your privacy and use of our website. In the event of any conflict between this policy and any other agreement you may have with us, the terms most protective of Cowhides Direct shall prevail to the extent permitted by applicable law.
- Errors & Omissions: While we strive for accuracy, this policy may contain inadvertent errors or omissions. Any such errors or omissions do not constitute a waiver of our rights or create additional obligations not otherwise required by law. We reserve the right to correct any errors or omissions at any time without notice.
- Third-Party Actions: We are not responsible for the actions, policies, or practices of any third party, including but not limited to service providers, advertisers, payment processors, shipping carriers, or any other entity referenced in this policy, even if linked from our website or involved in fulfilling your order.
- Force Majeure: Cowhides Direct shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, cyberattacks, or carrier delays.
- Assumption of Risk: You acknowledge that the Internet is inherently insecure and that no data transmission or storage system can be guaranteed to be 100% secure. You use our website and provide personal information at your own risk.
- Pricing Errors: While we make every effort to ensure the accuracy of product pricing, descriptions, and availability on our website, errors may occasionally occur. Cowhides Direct is not bound by pricing errors and reserves the right to cancel or refuse any order placed at an incorrect price. In the event of a pricing error on an order that has already been processed, we will notify you promptly and offer you the option to proceed at the correct price or receive a full refund of the amount paid. Our total liability for any pricing error shall not exceed the amount actually paid by you for the affected product. Pricing errors do not constitute a binding offer.
- Warranty Liability Cap: Our liability under any warranty, protection plan, or guarantee offered in connection with your purchase — including but not limited to our 5-Year Stain Protection Plan — shall not exceed the actual price paid by you for that specific warranty or protection plan. In no event shall our total liability under any warranty exceed the purchase price of the warranty or plan itself. This limitation applies regardless of the nature of the claim, whether in contract, tort, strict liability, or otherwise. This limitation does not apply to the extent prohibited by applicable law.
- Product Liability Cap: In no event shall Cowhides Direct's total aggregate liability arising out of or related to any product purchase exceed the total amount actually paid by you for the specific product(s) giving rise to the claim. This cap applies to all claims, whether based on warranty, contract, tort, or any other legal theory.
- Product Use & Safety: Our products — including cowhide rugs, sheepskin rugs, cowhide pillows, and leather furniture — are decorative home furnishings intended for standard residential use as floor coverings, furniture accents, and decorative accessories only. Our products have not been tested, rated, or certified for safety in connection with any of the following, and Cowhides Direct makes no representations or warranties regarding their suitability for these uses: fire resistance, flame retardancy, or proximity to open flames, fireplaces, heaters, candles, or other heat sources; ingestion, chewing, mouthing, or oral contact by children, pets, or any person; medical, therapeutic, or clinical applications; use as bedding, sleep surfaces, or infant/toddler products; outdoor use in direct sunlight, rain, or sustained moisture; use in commercial, industrial, or high-traffic institutional settings unless specifically stated; or any use not consistent with standard decorative home furnishing purposes.
- No Health or Safety Claims: We do not represent that our products are non-toxic, chemical-free, hypoallergenic for all individuals, or safe for consumption or prolonged skin contact by those with chemical sensitivities. While our cowhide and sheepskin products are natural materials, individual sensitivities vary. If you or anyone in your household has known allergies or sensitivities to animal products, leather, tanning agents, or natural fibers, consult a medical professional before purchase. Cowhides Direct disclaims all liability for allergic reactions, skin irritation, or health effects arising from product use.
- Supervision & Intended Users: Our products are not designed or intended for use by or around unsupervised children or infants. We make no representations regarding child safety, choking hazards, or compliance with children's product safety standards (such as CPSIA). Any use of our products around children is at the sole discretion and risk of the purchaser or supervising adult.
- Pet Use at Owner's Risk: While many customers use our products in homes with pets, our products have not been tested or certified for pet safety. We make no representations regarding toxicity to animals, digestibility, or suitability as pet bedding or play surfaces. Any damage to or caused by pets interacting with our products is the sole responsibility of the pet owner.
- Compliance with Future Laws: To the extent that any new or amended law, regulation, or legal requirement applies to our data practices or your rights, we will comply with such requirements as they become effective. This policy is intended to be interpreted in a manner consistent with applicable law, and any provision that conflicts with mandatory legal requirements shall be deemed modified to the minimum extent necessary to comply.
Your Agreement
By using the Cowhides Direct website, placing an order, creating an account, subscribing to our communications, or otherwise providing your personal information, you acknowledge that you have read, understood, and agree to be bound by this Safety, Security & Privacy Policy in its entirety, including all disclaimers, limitations of liability, indemnification obligations, and reservation of rights contained herein. This policy should be read in conjunction with our Store Policies page. In the event of any inconsistency between documents, the provision that provides greater protection to Cowhides Direct shall control to the extent permitted by law.
If you do not agree with any portion of this policy, your sole remedy is to discontinue use of our website and contact us to request deletion of any personal information we may hold, subject to our legal retention obligations. Continued use of the website following any changes to this policy constitutes your acceptance of those changes.
Contact Us
For any questions, concerns, or requests related to this policy, your privacy, or your personal information, please contact us:
Cowhides Direct LLC
- Address: 4371 Northlake Blvd #113, Palm Beach Gardens, FL 33410
- Email: sales@cowhidesdirect.com
- Phone: 1-800-651-2747 (7 days a week, 9AM–6PM EST)
Questions? We're Here to Help.
Contact our team at sales@cowhidesdirect.com or call 1-800-651-2747 — 7 days a week.