Frequently Asked Questions – Cowhides Direct
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  2. Frequently Asked Questions

Frequently Asked Questions

About Cowhide Rugs

How does Cowhides Direct price their cowhides?

Our cowhides are priced based on their size, color, and country of origin. The most obvious price jumps are between Brazilian and cowhides from other parts of South America. Beyond that, color plays a factor due to the fact that some hides are much more rare than others but keep in mind, color in no way effects quality - it’s just a matter of your personal preference.

How do you measure the size of your cowhides?

As shown in the image, our cowhides are measured from the widest and tallest points on the rug. We provide our customers with square feet, square meters, and numeric dimensions of these rugs so that their is no question about the size of the rug you are getting!

How do I clean a cowhide rug?

Cowhides are very easy to clean and maintain. See our detailed video and cleaning guide on 5 Tips For Cleaning And Care Of Cowhide Rugs

How long will the cowhide last?

Since they are a natural animal byproduct, cowhides have a very long life span that will last many years and in some cases, over a decade depending on how and where it has been stored and used.

How do cats or dogs treat cowhide? Will they try to eat it?

This is a tough question because all animals are different. If you have an animal that likes to chew your shoes or other items around the house that they aren’t supposed to, you will probably run into the same issue. However, most dogs that are house trained will not see a cowhide rug as a toy but they will see it as a bed!

How are the cowhides tanned?

Our cowhides are tanned using what is called the chrome tanning process. This causes the back of the hides to have a slight blue grey color. This is the best technique for soft and supple leather. This process is long and strenuous and takes over 8 hours to finish. Our tanneries use only environmentally responsible methods of waste treatment during this process.

Shipping and Delivery

How soon will I get my order?

Orders received will take 24-48 hours to process and ship. Once your order has shipped, you will be given a tracking number to see the status of your orders.

Which shipping carrier do you use?

Generally, we will ship your order out via USPS.  However, there are some cases in which we will use FedEx or UPS.  If you need us to use a specific shipping carrier, please let us know (an additional fee may apply). 

Are there fees for international shipments?

We do not charge any additional fee for international shipments beyond shipping charges. However, Cowhides Direct is not responsible for any duties and acceptance fees in your country.

Returns and Exchanges

Can I return my order if I am unsatisfied?

Our return policy covers up to 30 days and is subject to a 20% restocking fee + shipping and handling costs of the order. We are able to provide you a shipping label that will be deducted from your refund amount. For more information, please see Returns & Exchanges

Am I able to exchange my order?

You may exchange your order for something of the same value at no cost aside from shipping and handling.  For more information please see our Returns & Exchanges page.

Payments

What payment options does Cowhides Direct offer?

Cowhides Direct accepts all major credit cards (Visa, MasterCard, Discover, American Express) as payment.  We also accept bank checks.  For more information on our payment policy, please see Payment Methods